Customer Service

Your Satisfaction is Guaranteed

Order any of our products with complete confidence. If you're not 100% satisfied with any M&C product, simply return it for an immediate refund. No fine print, no exceptions, no time limits, no conditions of any kind.

Easy Ordering

• Online — Add items to your shopping cart and complete your order online.
• By phone — Call us toll free Monday through Friday at 1-800-654-1654 from 8 a.m. to 5 p.m. (Pacific Time).

Order Tracking

When we ship your order, UPS will send you an e-mail with a tracking number for your shipment.

How to Contact Us

Delivery Charges

The following delivery charges will apply to your order:

• Ground shipping for products other than those listed below — $13
• Chocolate — all chocolate orders are drop-shipped from the manufacturer —
  1-3 boxes — $17; 4 + boxes — $29
• Quarterly newsletters (annual charge) — $52
• Tax Planning Letters — $13 each issue

For shipping to locations outside of the continental U.S. (including Alaska or Hawaii), or for express UPS delivery anywhere, call us for shipping rates.

Delivery Time

• Most products are shipped within 1-2 business days by UPS ground service. Allow up to seven additional business days for delivery, depending on your location.
• Express delivery via UPS is available. If you require express delivery, check the appropriate box on the order form and a customer service representative will contact you with the additional express delivery charges before processing your order.
• For imprinted brochures and postcards, allow five additional business days for delivery.
• For stationery products, your order will ship within 5-7 business days.

Product Preview

We realize that you will occasionally want to know more about a product than is provided in our catalog or on this website. Please call and ask a customer service representative to give you more information about any product and to help you select the right product for your needs.

Imprinting & Typesetting

• Imprinting on brochures and postcards — Up to 100 items — $27. Each additional 25 — $6. For imprinting on quantities over 1,000, call for pricing.
• Imprint change from your last order — $16
• Logo setup — $39 additional one-time charge.
  E-mail your logo to service@mostad.com
• Acceptable file formats: .eps or .tif
  — Minimum resolution: 300 dpi
  — A $10 resizing fee may apply if logo is used on multiple products.
• Custom typesetting — $65 additional one-time charge. Custom typesetting is available for:
  
  1. Self-mailing panel on the Tax & Business Letter, Two-Color Client Update, Client Alert, and Today's Money. The address panel on self-mailing newsletters can be imprinted with copy of your choice if you prefer to mail your newsletters in envelopes.
  
  2. Postcards that are blank on back. If you'd like, we can typeset and print your custom message and return address.
  
  3. Custom copy panel on firm brochures. Firm brochures have one blank panel for information about your firm. Add special services your firm offers, directions to your office, or whatever copy you'd like. If you prefer, we can just imprint your firm name and address on the brochure (additional $27 first 100 brochures, $24 per additional 100 brochures) and leave the blank panel as is.